ANDAINA Sistemas · Field Engineering
43.3623° N · 8.4115° W RACK · U01–U42
All systems operational · On-call now

Remote Hands & Smart Hands services in Spain.

Reliable on-site IT engineers for data centers, offices and critical infrastructure across Galicia and Northern Portugal. Emergency server replacement, scheduled maintenance or certified technicians inside your rack — we're ready to assist.

24/7
Emergency on-call coverage
7 + 3
Cities — Galicia & N. Portugal
EN / ES
Engineers on the ground

We become your local technical team.
Our engineers perform on-site interventions following your procedures — while keeping your operations running smoothly.

Andaina Sistemas Informáticos S.L. provides fast, professional and cost-effective IT field services throughout Galicia and Northern Portugal — under corporate SLAs and your change management process.

/01 What we do

Trusted Remote Hands services, end to end.

SVC/01

Remote Hands

We become your local technical team on the rack floor.

  • Rack & stack
  • Server installation
  • Equipment replacement
  • Hardware diagnostics
  • Disk replacement
  • Memory upgrades
  • BIOS configuration
  • Network troubleshooting
  • Console access
  • Cable verification
SVC/02

Smart Hands

Advanced technical assistance under your direction.

  • Operating system installation
  • RAID configuration
  • Switch configuration
  • Firewall replacement
  • Storage installation
  • SAN connectivity
  • Fibre Channel troubleshooting
  • Remote troubleshooting assistance
  • Vendor coordination
SVC/03

Hands & Eyes

Someone physically present, reporting exactly what they see.

  • Visual inspections
  • LED status verification
  • Equipment inventory
  • Asset labeling
  • Cable tracing
  • Photo documentation
  • Video verification
  • Shipping preparation
SVC/04

Data Center Support

Professional work inside DCs, colocation and edge sites.

  • Server deployment
  • Rack installation
  • Structured cabling
  • Cross-connect installation
  • Power distribution verification
  • Preventive maintenance
  • Hardware replacement
  • Equipment decommissioning
SVC/05

Network Services

Copper, fibre and the physical layer done right.

  • Copper cabling
  • Fiber optics
  • Patch panels
  • Switch installation
  • Router installation
  • Wi-Fi deployment
  • Cable testing
  • Labeling
SVC/06

Preventive Maintenance

Avoid costly downtime before it happens.

  • Dust cleaning
  • Hardware health verification
  • Firmware updates
  • Physical inspection
  • Power verification
  • Temperature checks
  • Cable management
/02 Why Andaina

Why companies choose us as their hands on the ground.

Fast response times
Experienced field engineers
Corporate SLA options
Flexible scheduling
Detailed intervention reports
Before & after photographs
Enterprise-grade documentation
Coverage across Galicia & N. Portugal
English & Spanish speaking engineers
Work under your change management
/03 Industries we serve

From hyperscalers to hospitals.

Cloud ProvidersHosting CompaniesMSPsISPsFinancial ServicesManufacturingHealthcareGovernmentRetailTelecommunications
/04 Service coverage

Local engineers across the Northwest.

On-site response throughout Galicia and Northern Portugal — the right region for cross-border infrastructure.

Galicia · Spain
A CoruñaVigoSantiago de CompostelaLugoOurensePontevedraFerrol
Northern Portugal
PortoBragaViana do Castelo
/05 How it works

Four steps from call to closed ticket.

1

Contact us

Tell us what needs to be done and where.

2

Receive a quote

Fast pricing with no hidden costs.

3

Engineer assigned

An experienced field engineer is dispatched.

4

Work completed

Detailed report with photographs and recommendations.

/06 Customer testimonials

Trusted by hosting, MSP and cloud teams.

★★★★★

“Our emergency disk replacement was completed within hours. Excellent communication and flawless execution.”

— European Hosting Provider
★★★★★

“They have become our trusted Remote Hands partner in Northwest Spain.”

— International MSP
★★★★★

“Professional documentation, great engineers and excellent response time.”

— Cloud Infrastructure Company
/07 FAQ

Frequently asked questions.

Q01 Do you provide 24/7 support? +

Yes — emergency interventions can be arranged around the clock, including weekends and public holidays.

Q02 Do you work inside data centers? +

Absolutely. Our engineers regularly perform work in enterprise data centers and colocation facilities across the region.

Q03 Can you follow our internal procedures? +

Yes. We work under your SOPs, maintenance windows and change management processes, and we sign in under your access policies.

Q04 Do you provide reports? +

Every intervention includes detailed documentation and before/after photographs when required.

Q05 Do you support international customers? +

Yes. Most of our customers are international companies that need reliable local engineers in Spain and Northern Portugal.

/08 Request a quote

Need reliable hands in Spain?

Tell us what needs to be done. Our team will respond as quickly as possible — usually the same day.

Phone +34 810 10 10 50
Email info@andaina.net
REGION Coverage Galicia · N. Portugal
SLA Response 24/7 on-call